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Frequently asked questions

Answers to the most common questions about searching, booking and paying.

Search for an accommodation by area and dates from the Accommodations page, open the listing you're interested in, select your dates on the calendar (already booked dates are disabled) and complete secure online payment via Nexi XPay.

The amount is only charged once the booking is confirmed. If the payment fails or the session expires, the booking is not confirmed and you are not charged.

It depends on the specific cancellation conditions of the accommodation booked, shown on the accommodation's page. See the Terms and Conditions and the Right of withdrawal page for general details.

Yes: payments are handled directly by the Nexi XPay circuit. Dolidays does not receive or store your full payment card data. See the Privacy Policy for more.

Some accommodations allow pets: use the "Pets allowed" filter in search to find only compatible ones. The specific policy (size, number of pets, any surcharge) is shown on the accommodation's page or agreed directly with the owner.

Visit the dedicated owners page and request a free valuation: we usually get back to you within 24 hours to define the management details.

Yes, registration is free and only requires a few essential details: it lets you manage your bookings and be reached if anything comes up about your stay.

You can write to us at info@dolidays.com or call +39 345 939 8018. If you've run into a technical issue on the site, you can also report it from your profile once logged in.

Didn't find your answer? Write to us at info@dolidays.com or check out how Dolidays works.